New patient entertainment system provides care at fingertips

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Patients at Campbelltown Hospital will soon be able to access their streaming service, discuss medical information such as scans with doctors and call for a nurse using a single bedside device.

Already installed in wards located in Campbelltown Hospital’s new clinical services building, the new Patient Experience System (PES) will soon be introduced across the rest of the facility.

Campbelltown Hospital Corporate Services Director Rod O’Donnell said the touchscreen device, suspended on an articulating arm above each bed, would transform the hospital experience for patients and staff.

“Patients will access information about the hospital, free-to-air TV and be able to log into their subscription services,” he said.

“Clinicians will also be able to use the system to update electronic medical records at the patient bedside. They can even bring up scans and test results to discuss with patients and their carers.”

PES will also enable patients to access digital meal ordering, virtual care consults via telehealth, patient surveys and education videos.

"The new system will remove the need for the computers on wheels that clinicians currently roll about the wards, freeing up space in our hospital,” Mr O’Donnell said

“The systems will also allow us to conduct My Experience Matters surveys with patients and get feedback on their experience in real time.”

The system is now being considered for additional hospitals in south western Sydney.